Privacy Policy

Privacy Policy

Last Updated: May 2026

1. Introduction

Santa Barbara Pet Sitters ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nicole-nowakowski-3a92.mykajabi.com (the "Site") and use our pet care services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or Services.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration & Service Requests:

• Name, email address, phone number
• Home address and access instructions
• Pet information (names, breeds, ages, behavioral notes, medical needs)
• Payment information (processed securely through our payment provider)
• Special instructions and preferences for pet care
• Emergency contact information

Communication:

• Messages you send through our contact forms or messaging system
• Emails and phone conversations
• Feedback, testimonials, and reviews

Voluntary Information:

• Photos or videos you may share of your pets
• Dietary preferences and medical history of your pets
• Insurance information (if applicable)

2.2 Information Collected Automatically

Website Usage:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on Site
• Referral source
• Cookies and similar tracking technologies

Service Delivery:

• Visit times and duration
• Photos/videos taken during pet care services
• Activity logs and visit notes through our pet care management system (Precise)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Scheduling visits, coordinating pet care, and communicating about services
• Account Management: Creating and maintaining your account, processing payments, and billing
• Safety & Security: Protecting your home and pets, verifying information, and preventing fraud
• Communication: Sending service updates, appointment reminders, and responding to inquiries
• Service Improvement: Analyzing usage patterns to enhance our services and user experience
• Legal Compliance: Meeting legal obligations and protecting our rights
• Marketing: Sending promotional emails and updates (with your consent)
• Visit Documentation: Creating records of services provided through our Precise system

4. Information Sharing and Disclosure

4.1 We Do NOT Share Your Information With:

• Third-party marketers or advertisers
• Other pet care companies
• Data brokers or information resellers

4.2 We May Share Information With:

Service Providers:

• Payment processors and financial institutions
• Kajabi (our website platform)
• Precise (our pet care management system)
• Email service providers

Legal Requirements:

• Law enforcement when required by law
• Courts or government agencies for legal proceedings
• Protection of our legal rights and safety

Business Transfers:

• In the event of merger, acquisition, or sale of assets, your information may be transferred

4.3 Within Our Team:

• Team members assigned to care for your pets will receive necessary information about pet care, home access, and emergency contacts

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for online transactions
• Secure storage of payment information
• Limited access to sensitive data on a need-to-know basis
• Background checks for all team members with home access
• Keys and access information are not stored on our person except during active visits
• Regular security reviews and updates

Note: No security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, review, and update your personal information. You can modify your account details through your Precise portal or by contacting us directly.

6.2 Communication Preferences

You can opt out of promotional emails by clicking the unsubscribe link in our messages or by contacting us. Note: We will continue to send service-related communications.

6.3 Data Deletion

You may request deletion of your account and associated data, except where we're required to retain information for legal, tax, or business purposes.

6.4 California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information.

7. Cookies and Tracking Technologies

Our Site uses cookies to:

• Remember your preferences
• Understand usage patterns
• Improve user experience
• Analyze site performance

You can control cookies through your browser settings. However, disabling cookies may affect Site functionality.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing information.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.

10. International Data Transfers

If you access our Site from outside the United States, be aware that your information may be transferred to and stored in the United States, where data protection laws may differ from your country of origin.

11. Retention of Information

We retain personal information for as long as necessary to:

• Provide our Services
• Maintain account records
• Comply with legal obligations
• Resolve disputes

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, when required, by obtaining your consent.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Santa Barbara Pet Sitters

• Phone: (805) 555-0199
• Email: [email protected]

14. Acknowledgment

By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy and agree to our privacy practices.

This Privacy Policy is provided for general informational purposes. We recommend consulting with a legal professional to ensure compliance with all applicable federal, state, and local privacy laws.